Complaints
All professional members of the HGI are subject to the Institute’s Complaints Procedure.
If any member of the public or the Institute has a complaint, concern or grievance, they should follow the Institute’s Complaints Procedure as laid out in How the HGI deals with complaints (within the section Raising Concerns).
Any complaint will be considered and assessed by the HGI Registration and Professional Standards Committee (RPSC). The complainant and the HGI member concerned will be informed of the progress of the complaint and of the outcome. Please view our flow diagram which shows an overview of the full process.
If the complaint concerns a member of the RPSC, or an RPSC member has had prior involvement in/knowledge of the issue that has become the subject of a complaint, that person will recuse themselves, as appropriate, from any discussion, deliberation and decision making about the case.
If you wish to raise a complaint or register a concern about the service, practice or behaviour of the Human Givens Institute itself (as opposed to an individual human givens therapist), please notify the External Oversight Committee for Human Givens Therapy (EOC), which oversees the activities of the HGI, supporting the good governance of the organisation.
You can contact them via email at: [email protected] or send a letter to the following address:
FAO External Oversight Committee
Human Givens Institute
Chalvington
East Sussex
BN27 3TD
Unted Kingdom
Please mark the envelope ‘Private and Confidential’.
To view the full EOC’s complaints procedure, please download the flow diagram here.