How to complain

The HGI takes safeguarding of the public and any complaints very seriously. All fully qualified and trainee members of the HGI recommit to the Ethics and Conduct Policy annually when renewing their membership – their professional conduct should always reflect this.

If you have a complaint that you would like to bring to our attention, please first read How the HGI deals with complaints. This gives an overview of the HGI’s complaints process and explains how to make a complaint.

Any complaints are considered and assessed by the Registration and Professional Conduct Committee (RPSC). The complainant and the HGI member concerned will be informed of the progress of the complaint and of the outcome. Please view our flow diagram, which shows an overview of the full process, including the appeals procedure.

Complaints against a therapist can be considered by the RPSC only if the therapist concerned was a registered, accredited, senior accredited or trainee member of the Institute at the time of the alleged incident(s). The HGI will not normally consider complaints made more than seven years after the date of the alleged incident(s).

For a summary of complaints and outcomes please view: HGI complaints information

Once you have read this, please complete and return our downloadable Complaints Form.  The Institute can accept a formal complaint only if it is in writing. If putting your concerns in writing presents a difficulty, the HGI office staff will be pleased to assist you. They can be contacted on 0044 (0)1323 811662 or via email at [email protected]